Navigating Innovation: A Journey through Poste Italiane rossiluca, 4 Aprile 2024 Facebook Twitter Pinterest Introduction: In the academic year of 2017-2018, during the months of May and June, I embarked on a school-to-work internship at a branch of Poste Italiane S.p.A., located in Fermo at Piazzale Azzolino n.20. Poste Italiane S.p.A. is responsible for managing postal services in Italy. Established in 1862 as an autonomous company for postal and telegraphic services under state monopoly, it later transitioned into a public economic entity after 1998. Unveiling Poste Italiane: A School-to-Work Experience Over the course of three weeks, Mr. Sestili Giorgio curated a comprehensive program to deepen our understanding of all aspects of Poste Italiane, from its internal organization to its day-to-day operations. I was introduced to the company’s history, its evolution from state management to privatization, and its primary objective of connecting every corner of Italy, including remote rural areas. This unique advantage gives Poste Italiane an unparalleled competitive edge. Structural Insights: Exploring the Fermo Branch The Fermo branch of Poste Italiane is structured across two levels: the ground floor hosts the public-facing post office, featuring operational counters, consulting rooms, and a waiting area, while the back houses the warehouse, safe, and a small operational office. The upper level accommodates administrative offices, including financial management overseen by Mrs. Eleonora Corradetti, logistics managed by Mrs. Marina Vita, human resources led by Mr. Giorgio Sestili, and branch management under Mr. Giovanni Giacomozzi. Behind the Scenes: The Inner Workings of Poste Italiane Throughout the internship, I rotated through various departments of the company, guided by department heads who meticulously explained their roles and contributions to the company’s overall functioning. I attended several meetings, including monthly gatherings between the branch director and post office managers from the surrounding area. These meetings offered profound insights into the internal operations of a multi-level company, including performance evaluation, strengths, weaknesses, and strategies for improvement. Strategic Dialogues: Meetings of Minds Spending time within the post office itself allowed me to observe its dynamics firsthand, witnessing various customer interactions and operational procedures. I was impressed by the efficiency with which the staff managed the daily influx of customers, underscoring the company’s commitment to service excellence. Customer-Centric Operations: Observations from the Frontlines At the culmination of my school-to-work program, I was tasked with developing two project ideas to be submitted to Poste Italiane’s headquarters in Rome. This opportunity highlighted the depth of my understanding of the company, leading to the conceptualization of “Poste Next” and “Poste Revolution” projects. Projecting the Future: Proposals for Poste Italiane’s Evolution My experience at Poste Italiane was highly educational, not only in terms of technical skills acquired but also in personal and professional growth. It reshaped my perception of the company, revealing its capacity for innovation and forward-thinking in a field often marred by perceptions of inefficiency and disorganization. Internship EconomicseducationExperiencefinancelucaposte italianerossi